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Preface: For greater security...We use an FTP locking system that prevents FTP access as a rule, so in order to use FTP, you must first unlock it. This article provides details of how you can directly access FTP locking, which also provides a solution to allow FTP access to a third party, without them having access to your Control Panel.

So... You have created an additional FTP user. You will have an FTP user name and a password.

The username will be in the same format as an email address (This email address is being protected from spambots. You need JavaScript enabled to view it.), and the password is what you created for the FTP user.

Type the following into your browser and hit enter.

You will be presented with this screen:


Enter your details and the CAPTCHA code, and click Log-in Now, where you will see this screen:

ftp unlock settings

Click your preffered option for unlocking, and you will see the confirmation screen:

ftp unlock done

Click the Log out button and that's it!

If you unlocked by IP, then be aware your IP address could be dynamic and get reassigned to a different one, at any point, without you knowing. Just re-access the FTP unlock control panel, and re-unlock it.