Since Patrick Internet was formed, back in 2007, our services have been restricted by the technology deployed by our upstream data centre. We are delighted to say that we have now sourced a data services supplier, that allows us to vastly improve our platform, and the services we are able to deliver to our customers. Not only have we improved our platform and infrastructure, we have also added a whole set of free tools and services, that other web hosts normally charge for. So let’s take a look at th new platform.We hope you’ll find our new Client Area is fairly intuitive, but if you’re unsure about anything, please click the Open Ticket link, chose the support category, and type your support request.
Under the welcome message, there are four sections; Services, Domains, Tickets and Invoices. Your Services and Domain quantities will be shown in the respective boxes. If you have any tickets that are not closed, your will see the number displayed here. Any unpaid invoices will be shown in the Invoices box.
Please have a browse through the pages, to get familiar with the new layout. We hope you find it an improvement on the old system, but please feel free to raise a ticket, if you have any queries or comments, about the new customer area.
Here you can find all your web hosting packages, and any other services you have purchased (excluding domains).
Your new web hosting packages, include a free SSL certificate. You can see in this image, that we check the status of your SSL, and if it has not been applied, or has expired, we will show a red padlock. If we find an active SSL, you will see a green padlock.
Your service status is displayed here, as well as the cost, and next renewal date.
Click the domain name, to open your website in a new window. Click anywhere else, to open the product details screen.
The Manage Product section, provides a breakdown of the important information, relating to your service.
If you wish to terminate your services, just click the Request Cancellation button, and follow the instructions provides.
Click the Log in to Control Panel button, to open up your new web hosting control panel., which has been updated in line with user feedback. We’ve added lots of new features, which are mostly free of charge, but greatly enhance your website’s performance.
Our Support Ticketing system, has been completely overhauled from the old system.
You have a much clearer overview of your current support tickets, and the status of those tickets. Clicking on any ticket info, opens the ticket history, where you can review answers, open/close tickets, and update any active tickets.
Select Open Ticket, and you will be offered a choice of topics, to categorise your support request. Click on the nearest matching topic, for your support request.
The new ticketing screen, is much clearer, and allows for multiple file attachments, to help with screen-shots etc. You can also format your text, to help distinguish the important details of your support request.
Easily view your invoice history, allowing you to see, at a glance, what the status of your service subscription is.
We’ve added the option to pay by Direct Debit, as well as the usual PayPal and card option. Make payments by clicking any invoice listed as unpaid.
Thank you for reading this is just a brief overview of our new customer portal.We’re very excited to start working with you, through the new portal, and we hope you like it as much as we do.
Feel free to contact us for more information.
