What is The Reason For Change?
Since we started providing Web Hosting services, back in 2007, we have been restricted by our data centre service provider’s capabilities. This has caused us a lot of frustration, because for the last few years, we have been eager to provide more services, but have been held back by the data centre. For us to be able to deliver a better overall quality of service, we soon realised we need to change data centres.
We finally sourced a new data services supplier, that could meet our demands, but also allow us to enhance our web hosting packages, with a host of new features, at no additional cost to our customers. So we finally bit the bullet, and decided to implement change!
What are the Benefits for me?
Our new web hosting platform delivers many significant upgrades, to the current system. We have included a lot of new features, and have added them to your hosting package, at no extra cost to you. Just one of these added features, would normally carry a charge of £20 per month, from other suppliers!Here are just a few of the headline features we have added for you:
- FREE SSL Certificates
- FREE Content Delivery Network
- Advanced WordPress Hosting
- FREE Malware scanning
- 10Gb Mailbox Space (10x improvement)
- FREE Modern Website Builder App
- Advanced Web Hosting Control Panel
Part 1 – Website Files
We will copy the entire contents of your web hosting package(s), across to our new servers.
Part 2 – Emails
To transfer your email accounts, and all emails held on the old mail servers, we must reset your mailbox passwords to a very secure password, and then copy all emails to the new server. We will raise a support ticket that will be email to you. Within this ticket, will be the new password, which you should use right away, to keep receiving your mail in the current set-up. The ticket will also provide details of the new mail server settings, for your emails. These are only to be used, when we notify you to do so.
Add Details to New Account
Renewal dates, and associated costs, will be added to your new customer portal account. Premium Mailboxes, and SSL certificate Add-ons, will not be added because they are now provided free of charge.
Part 1 – Use New Customer Portal
Your email address, and postal address, have been pre-populated in your new customer portal account. We will send you an email, inviting you to create a new password, and log in to the portal.
Part 2 – Redirect Traffic
We will update your domain with our new nameservers, so that all web traffic uses your new web hosting package. Your emails will also start using the new mail servers.
Part 1 – .xx.uk and .uk Domains
UK domains allow free transfers between Registrars. As there’s no cost involved, we will be immediately migrate your domain to our new registrar StackDNS. Future renewals, will all be managed from the new portal.
We do not need any input from yourself, other than to log in to the new portal, and manage everything from there.
Important: YOU retain full ownership of the domain. The contact details remain the same.
Part 2 – Top Level Domains (TLDs)
TLDs can not be transferred to a new registrar, without incurring a transfer fee. Although the transfer fee includes adding an additional year of registration, we are not at liberty to assume you want your domain renewed past it’s current registration period. So we are left with two options;
Option 1; The domain registration remains in our old system, and you are notified when it is due for renewal. If you wish to renew it, contact us, and we will initiate the transfer, at a reduced cost compared to the renewal cost.
Option 2; You can chose to pay the reduced transfer fee, and have the domain moved over to the new portal, right away, and have the registration period extended by 1 year.
Once all the above has been completed, you are up and running on our new system.
We are grateful for your understanding of our need to change. The benefits for you and us, are substantial, and we know that once you are familiar with the new layout, you will realise that we have provided you with a state-of-the-art web hosting platform.
Please raise a support request, if you have any concerns about the process we are undertaking.
We’ve completely redesigned our customer portal, making it much more user friendly, and what we believe to be quite intuitive. Although no one likes change, we’re sure that once you’ve got familiar with the new layout, and pages, you’ll find it much better for you.
We have written a brief introduction article, to give you an insight into what to expect, which you can read by clicking here.
Login in to our new customer area
The new portal, holds your primary details, that were held in the the old system, with the exception of security information, like your password and secret question/answer, which you will need to reset. We will send you an email, requesting you to set your password, but if you wish to prepare your account now, you can use the lost password process, to get access to your new portal.
